Privacy Policy

We are committed to protecting your privacy and handling your personal your personal information in accordance with Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Effective Date: 31/07/2026

We may collect personal information that is reasonably necessary for the operation of our business, including:

Contact Information

  • Name
  • Residential or postal address
  • Email address
  • Telephone number

Vessel Information

  • Vessel name
  • Registration details
  • Berthing information
  • Insurance details (where voluntarily provided)
  • Licences or permits

Customer Information

  • Booking history
  • Customer enquiries
  • Services requested
  • Communications with us
  • Customer preferences

Identification Information

  • Information required to verify a customer’s identity.
  • Government-issued identification where reasonably required.
  • Information required to verify a customer’s identity and comply with applicable legal and regulatory obligations, including Know Your Customer (KYC) requirements where applicable.

Payment Information

  • Billing information
  • Payment history
  • Account balances

Payment information is processed through secure third-party payment providers where applicable.

Security Information

To assist in maintaining the safety and security of our marina, we may collect:

  • CCTV images and video footage
  • Electronic FOB access records
  • Visitor access records
  • Security incident reports
  • Alarm activations
  • Security-related communications

We collect personal information in a variety of ways, including:

  • Berthing applications and agreements.
  • Customer enquiries.
  • Online forms completed through our website.
  • Email, telephone and social media communications.
  • Marina bookings and service requests.
  • Customer surveys and feedback.
  • Security systems operating throughout the marina, including CCTV surveillance, electronic access control systems (such as FOB access records).
  • Security patrols, and security or incident reports prepared by Westernport Marina staff, our contracted security providers or other authorised persons.
  • Other lawful means where reasonably necessary for the operation of our business.

We use your personal information to:

  • Provide, manage and improve our marina services.
  • Process bookings, enquiries and customer requests.
  • Maintain accurate customer accounts and records.
  • Communicate with you regarding bookings, marina operations, weather updates and important notices.
  • Send newsletters, promotional offers and information relating to boating, marina services and other products or services that may be of interest to you where permitted by law.
  • Maintain the safety and security of our customers, staff, contractors, visitors, vessels and marina facilities.
  • Manage access to secure areas of the marina.
  • Investigate incidents, accidents, suspected unlawful activity or breaches of our marina rules or agreements.
  • Administer customer accounts, recover outstanding amounts, enforce our Berthing Agreement or other agreements, and protect or exercise our legal rights.
  • Comply with legal and regulatory obligations.

We may disclose your personal information to:

  • Service providers and contractors who assist in delivering our services, including payment processors, IT providers, maintenance contractors and operational service providers.
  • Third parties where you have provided your consent.
  • Referral partners where you have provided your express consent for us to share your personal information.
  • Our contracted security providers where reasonably necessary to investigate or manage security-related incidents.
  • Insurers where reasonably necessary in connection with incidents, claims or marina operations.
  • Debt collection agencies, solicitors, legal advisers and other professional advisers where reasonably necessary to recover outstanding amounts, enforce our Berthing Agreement or other agreements, or protect or exercise our legal rights.
  • Government authorities, regulators, emergency services, Victoria Police or other law enforcement agencies where required or authorised by law, or where reasonably necessary to investigate criminal activity, security incidents, protect people or property, or comply with legal obligations.

Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

Westernport Marina may receive referral commissions or other financial benefits from certain referral partners. We will only disclose your personal information to these partners where you have provided your express consent.

From time to time, we may contact you regarding:

  • Marina news and operational updates.
  • Events and promotions.
  • Products and services relevant to boating.
  • Products or services offered by our referral partners where you have provided your consent.

Marketing communications may be sent by email, SMS, telephone or other electronic communication methods.

You may opt out of receiving marketing communications at any time by using the unsubscribe facility provided or by contacting Westernport Marina directly.

We comply with the Spam Act 2003 (Cth) when sending electronic marketing communications.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes appropriate physical, electronic and administrative safeguards.

Westernport Marina operates CCTV surveillance, electronic access control systems and other security measures throughout the marina to assist in protecting the safety and security of our customers, staff, contractors, visitors, tenants, vessels and property.

Security footage and electronic access records may be monitored and reviewed where reasonably necessary for operational, safety or security purposes, to investigate incidents, enforce our marina rules or agreements, assist with insurance claims, or comply with legal obligations.

Security footage and access records are retained for as long as reasonably necessary to fulfil these purposes, including where they are required for investigations, legal proceedings, insurance claims or to comply with applicable laws.

 

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes appropriate physical, electronic and administrative safeguards.

Westernport Marina welcomes families and recognises that children may visit the marina with parents, guardians, guests, tenants or customers.

We do not knowingly collect personal information directly from children unless it is reasonably necessary for the provision of our services or otherwise authorised by a parent or legal guardian.

As our marina is monitored by CCTV and security systems, children who are present on the premises may be incidentally captured in CCTV footage or security records as part of our normal security operations. This information is collected solely for the purposes of maintaining the safety and security of people, vessels and property and is handled in accordance with this Privacy Policy.If a parent or guardian believes that we hold personal information about a child that should be corrected or removed where legally appropriate, they may contact us using the details provided below.

You may request access to the personal information we hold about you and request correction of information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your browsing experience.

You may disable cookies through your browser settings; however, doing so may affect the functionality of some areas of our website.

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.

Any updates will be published on our website and will take effect from the date of publication.

Westernport Marina Pty Ltd

21 Skinner Street

Hastings VIC 3915

Email: clientservices@westernportmarina.com.au

Phone: (03) 5979 7400