Privacy Policy for Westernport Marina Pty Ltd

Effective Date: 22/04/2026

Westernport Marina Pty Ltd (“Westernport Marina”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose and protect your personal information.

Information We Collect

We may collect the following types of personal information where reasonably necessary for our operations:

Contact Information:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Insurance details
  • Vessel registrations and licences

Customer Profile Data:

  • Age
  • Gender
  • Preferences

Service Information:

  • Information regarding your use of the marina
  • Booking history
  • Services requested
  • Contact history

Payment Information:

  • Billing information (processed through secure third-party providers)
  • Payment history

How We Collect Your Information

We collect personal information through various means, including:

  • Direct interactions with you (e.g. when you make a booking or enquiry)
  • Online forms, onboarding and induction forms, and our website
  • Communication via email, phone or social media
  • Feedback, surveys and customer interactions

Use of Your Information

We use your personal information for the following purposes:

  • To provide, manage and improve our marina services and customer experience
  • To communicate with you regarding bookings, enquiries, launch and retrieval services, promotions and important operational or weather updates
  • To maintain accurate records and customer accounts
  • To comply with legal and regulatory obligations

We only collect and use personal information where it is reasonably necessary for our business functions or with your consent.

Disclosure of Your Information

We may disclose your personal information to:

  • Service providers and contractors who assist in delivering our services (e.g. payment processors, IT providers, maintenance and operational contractors)
  • Third parties at your direction or with your consent (e.g. external contractors engaged by you)
  • Regulatory authorities where required by law

Some of our third-party service providers may store or process personal information overseas (including in countries such as the United States). We take reasonable steps to ensure that these providers handle your information in accordance with Australian privacy standards.

Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes a combination of physical, electronic and administrative safeguards.

Access and Correction

You have the right to request access to, and correction of, the personal information we hold about you. If you believe your information is inaccurate, out of date, incomplete or misleading, please contact us using the details below.

Cookies and Tracking Technologies

We may use cookies and similar technologies (including website analytics and social media tracking tools) to enhance your browsing experience and understand how users interact with our website. You can disable cookies through your browser settings however this may affect the functionality of certain features.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions, requests or concerns about this Privacy Policy or our privacy practices, please contact us:

Westernport Marina Pty Ltd
21 Skinner Street, Hastings VIC 3915
clientservices@westernportmarina.com.au
03 5979 7400