Privacy Policy for Westernport Marina Pty Ltd

Effective Date: 25/09/2024

Westernport Marina is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose and protect your personal information.

  1. Information We Collect

We may collect the following types of personal information:

  • Contact Information:
    • Name
    • Email address
    • Phone number
    • Mailing address
    • Insurance details
    • Registrations
    • Licenses
  • Customer Profile Data:
    • Age
    • Gender
    • Preferences
  • Service Information:
    • Information regarding your usage of the marina
    • Booking history
    • Services requested
    • Contact history
  • Payment Information:
    • Billing information (processed through secure third-party services)
    • Forms of payment history
  1. How We Collect Your Information

We collect personal information through various means, including:

  • Direct interactions with you (e.g., when you make a booking or enquiry)
  • All forms and inductions, including online forms and our website
  • Communication via email, phone or social media
  • Feedback and surveys
  1. Use of Your Information

We use your personal information for the following purposes:

 

  •         To provide, manage and enhance our services, including the overall customer experience
  •         To communicate with you about bookings, enquiries, launch and retrieval services, promotions and important weather updates.
  •         To comply with legal and regulatory requirements

 

  1. Disclosure of Your Information

We may disclose your personal information to:

  • Service providers and contractors who support us in delivering our marina services (e.g., payment processors, maintenance teams)
  • Regulatory authorities as required by law
  • Third parties with your consent or at your direction e.g. external contractors
  1. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We use a combination of physical, electronic and managerial measures to safeguard your data.

  1. Access and Correction

You have the right to access and correct your personal information. If you believe that the information we hold about you is incorrect or incomplete, please contact us using the details provided below.

  1. Cookies and Tracking Technologies

We use cookies to enhance your browsing experiences and gather information about site traffic and interactions. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for the latest information on our privacy practices.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Westernport Marina Pty Ltd
21 Skinner Street, Hastings VIC 3915
clientservices@westernportmarina.com.au
03 5979 7400

Thank you for choosing Westernport Marina. Your privacy is important to us, and we appreciate your trust in us to handle your personal information responsibly.